Terms of service

Terms of Service

Last Updated: September 11, 2026

Welcome to Riwayat Homes. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.

1. General

Riwayat Homes operates this online store to provide home essentials to customers in Pakistan.

By using our website, you confirm that the information you provide is accurate and that you have the authority to place an order using the information provided.

We reserve the right to update, modify, or discontinue any product, service, or part of the website at any time without prior notice.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, dimensions, colors, and other information displayed on our website are accurate.

However, slight differences in color, appearance, texture, or measurements may occur due to photography, lighting, screen settings, or manufacturing variations.

We reserve the right to correct any errors, inaccuracies, or omissions and update product information when necessary.

3. Prices & Payments

All prices displayed on our website are in Pakistani Rupees (PKR) unless stated otherwise.

Prices and offers may change at any time without prior notice.

We accept the payment methods available at checkout. For Cash on Delivery (COD), payment must be made to the courier at the time of delivery.

An order is considered confirmed once it has been successfully placed through our website or confirmed by our team.

4. Orders & Cancellation

We reserve the right to refuse or cancel an order in certain circumstances, including:

  • Product availability issues

  • Incorrect pricing or product information

  • Suspicious or fraudulent activity

  • Incorrect or incomplete customer information

  • Repeated refused or unclaimed deliveries

If an order is cancelled after payment has been received, any eligible refund will be processed through an appropriate payment method.

Customers may request cancellation before the order has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.

5. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframe shown on our website or communicated by our team.

Delivery times may vary due to courier delays, weather, public holidays, high order volumes, or other circumstances outside our control.

Riwayat Homes is not responsible for delays caused by third-party courier or logistics providers.

Customers are responsible for providing a complete and accurate delivery address and contact information.

6. Returns & Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy before placing an order.

Products may only be returned where they meet the conditions specified in that policy.

7. User Conduct

You agree not to:

  • Use our website for unlawful or fraudulent purposes.

  • Provide false or misleading information.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the security or operation of our website.

  • Copy, reproduce, or misuse our content, branding, images, or product information without permission.

We reserve the right to restrict or terminate access to our website if these terms are violated.

8. Intellectual Property

All content on the Riwayat Homes website, including but not limited to:

  • Logos

  • Brand name

  • Product images

  • Graphics

  • Text

  • Designs

  • Videos

  • Website content

is owned by or licensed to Riwayat Homes unless otherwise stated.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without our prior written permission.

9. Third-Party Services

Our website may use third-party services such as Shopify, payment providers, courier companies, analytics tools, and other service providers.

These third parties may have their own terms and policies, and your use of their services may be subject to those terms.

Riwayat Homes is not responsible for the policies or practices of third-party services.

10. Limitation of Liability

Riwayat Homes will make reasonable efforts to keep the website and its information accurate and available.

However, we do not guarantee that the website will always be available, error-free, or uninterrupted.

To the extent permitted by applicable law, Riwayat Homes will not be responsible for losses resulting from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, technical problems, or events outside our control.

11. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and use your information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

12. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Riwayat Homes

Email: riwayathomespk@gmail.com

WhatsApp/Phone: 03302563397

Business Address: 348/3 Mehran Town, Korangi, Karachi

Riwayat Homes
Home Essentials, Made for Your Everyday.