Shipping policy

Shipping Policy

Last Updated: September 11, 2026

At Riwayat Homes, we aim to make your shopping experience as smooth as possible. This Shipping Policy explains how we process and deliver your orders.

1. Shipping Availability

We currently deliver orders across Pakistan through our courier and delivery partners.

Delivery availability may vary for certain remote or restricted areas.

2. Order Processing

Orders are generally processed and prepared for dispatch within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or high-order periods, processing may take slightly longer.

3. Delivery Time

After dispatch, delivery usually takes approximately:

  • Major Cities: 2–4 business days

  • Other Areas: 3–5 business days

  • Remote Areas: 5–7 business days

These are estimated delivery times and are not guaranteed.

Delivery may take longer due to courier delays, weather conditions, public holidays, high order volumes, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges will be displayed at checkout before you complete your order.

From time to time, Riwayat Homes may offer free shipping promotions or special delivery offers. Any such offer will be mentioned on our website or promotional communication.

5. Order Tracking

Once your order has been dispatched, you may receive tracking information through SMS, WhatsApp, email, or another available communication method.

Tracking availability depends on the courier service used for your order.

6. Delivery Address

Please make sure your delivery information is complete and accurate before placing your order.

Riwayat Homes is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses

  • Incorrect phone numbers

  • Unavailability of the recipient

  • Failure to respond to courier calls

  • Refusal or rejection of the order

Additional delivery charges may apply if an order needs to be re-shipped due to incorrect information provided by the customer.

7. Failed or Unsuccessful Delivery

If the courier is unable to deliver your order, they may attempt delivery again or contact you for further instructions.

If an order is repeatedly refused, rejected, or remains unclaimed, it may be returned to Riwayat Homes.

Any applicable re-delivery or return shipping charges may be the customer's responsibility.

8. Courier Delays

Once an order has been handed over to the courier, delivery is handled by the respective courier company.

While we do our best to assist with delivery issues, Riwayat Homes is not responsible for delays caused by the courier, weather, strikes, public holidays, natural events, or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us and we will assist you in following up with the courier.

9. Damaged Packages

If your package appears severely damaged, opened, or tampered with when delivered, please contact Riwayat Homes as soon as possible.

We may request photos or videos of the package and product to investigate the issue.

For damaged or incorrect products, please refer to our Return & Refund Policy.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Riwayat Homes

Email: riwayathomespk@gmail.com

WhatsApp/Phone: 03302563397

Business Address: 348/3 Mehran Town, Korangi, Karachi.

Riwayat Homes
Home Essentials, Made for Your Everyday.